EN - PT

Política de Privacidade

Updated on: 25/05/2018

The entity responsible for the operation of this website is Green Apple - International Trading, Lda. (henceforth "Green Apple" or "we"). We are committed to protect the privacy and security of the users of our website.

This privacy policy explains how we collect, use and secure your personal data, as well as how we guarantee your rights regarding your personal data.

The data controller and processor is Green Apple - International Trading, Lda., headquartered on Rua Aida Cunha e Silva, Edifí­cio Du Bocage - 1º B, 2070-062 Cartaxo, Portugal, and with Portuguese company identification number 507303938 (henceforth "Green Apple" or "we").

If you have any questions concerning this privacy policy or if you have any requests related to your privacy of personal data processing, you can reach us through the e-mail privacy@greenapple.pt or through the phone number +351 243709080.

What personal data is collected

The collection of your personal data is performed mostly by directly asking you to provide that information. At first, your personal data is request on our website when you initiate the registration process. Afterwards, additional information is requested through e-mail, phone or personal contact. In all those occasions, we will explain you why we are asking you to provide that specific information.

We collect your personal data for the following reasons: (i) to allow the execution of a contract for the supply of services and goods, and associated legal obligations; (ii) to allow the development of direct marketing activities with the goal of fostering a future commercial transaction; (iii) to safeguard our legitimate interests; (iv) for other purposes for which you have given your explicit consent.

The personal data requested during the registration process (company identification and contacts) is used, at first, to help us analyze your potential as a future customer, based on which we take a decision on whether to grant you access to the private area of our website. If necessary, we will use the contacts you gave us during the registration process to contact you and request additional information to perform this analysis. If your registration request is denied, your personal data is eliminated.

When your registration request is accepted, the personal data you provided in the registration process will be added to your user account. This information will then be used for the management, invoicing and delivery of future orders.

Your contacts (phone number, e-mail address or others you may have given us) will occasionally be used in direct marketing actions.

If you choose to subscribe our newsletter, which you can do in the private area of the website, we will use the e-mail address associated with your user account to send you a newsletter. This newsletter contains information about the Green Apple?s products, services, novelties, campaigns and promotions. Subscribing to the newsletter is optional (opt-in) and can be started or canceled at any time in the private area.

The data collected during your usage of the private area (contents of the favorites and shopping cart lists), as well as the contents previous orders you placed, is used to help us adjust our offers to your preferences.

The data collected in the context of projects is used to allow the elaboration of proposals and the execution of the project. As a rule, this information, as well as the finished project proposal, is stored for eventual use in future projects or for consultation in case of disputes. If you wish, you can request us to eliminate that information upon project completion.

Green Apple does not employ automated data processing, nor does it create user profiles to be used on automated decision processes.

Your personal data is kept for a period of time that varies depending on whether you are a customer user (the user that has already purchased goods or services from us) or a non-costumer user (all other users).

The personal data of non-costumer users is kept for a period of 2 years counting from the date we accepted your initial registration request (access to the private area is granted for a period of 6 months) or we accepted your request to renew access to the private area (renewal requests can be made in the 18 months following the revocation of access).

The personal data of customer users are kept for the time necessary to the fulfillment of our legal obligations. After that, your personal data may be eliminated based on our analysis of the potential to maintain a commercial relationship with you.

When we accept your request to access the private area of our website, we do it based on the belief that a future commercial relationship can be established, or an existing commercial relationship can be maintained. On that assumption, it is essential that we can contact you to develop direct marketing actions. Thus, your access to the private area is contingent on your continued consent for us to use at least one phone number and one e-mail address to contact you for these purposes.

You can, at any time, indicate which contacts you would like us to use for these direct marketing actions, and which ones you would like to see excluded from this use. You can do so by contacting our sales team or through the e-mail privacy@greenapple.pt.

You can, at any time and through the same channels, remove your consent to use any of your contacts for our direct marketing actions. In that case, your access to the private area shall be revoked, your user account closed, and you will not receive any further contacts from us.

We do not share your personal data with third parties, unless that is strictly necessary and justified.

When we use a carrier to deliver your order, we share your company name, delivery address and, eventually, your phone number with the carrier. By law, the shipment of goods must be accompanied by proper documentation that identifies the buyer (company name, address and fiscal identification) and details the contents of the shipment (products, quantities and, in some cases, prices as well). Therefore, the carrier will also have access to this information.

When executing projects, we may have to hire the specialized services from third parties to execute some service at the address where project is being executed. In those cases, we will share the address where the project is executed with these service providers.

We may also have to share your personal data with third parties in order to satisfy legal obligations or sovereign and judicial orders. We may also share your personal data with third parties if that is necessary in case we need to solve a dispute in court.

Your personal data is stored in databases that are themselves stored in servers owned by Green Apple or, when leased, are of exclusive use and access by Green Apple (dedicated servers). These servers are managed following the best practices of IT security, such as the use or authentication systems, firewalls, VPNs, and the regular application of security updates. The access to these databases is under our exclusive control, and we do not grant access to them by third parties in any circumstance.

Furthermore, we have a strict policy of access to the information contained in these databases, ensuring that it is only accessed by employees that are authorized to do so.

The transmission of data between your device and our website is encrypted, ensuring as much as possible, that your personal data is protected even in the case the data transmission is intercepted by a malicious third party.

Our website may contain links to third party websites. We cannot be responsible for the security and contents of those websites. You should read the privacy and cookies policy of those websites before using them and, especially, before giving them your personal data.

The social network plugins and applications are operated by the corresponding social network and are subject to their own terms of use, privacy policy and cookies policy. You should read those terms and policies before using them.

Cookies are small text files sent from websites and stored on your device with the goal of identifying your device to the website for the most varied purposes. There are 2 types of cookies: session cookies, which are eliminated from your device when you close your browser; permanent cookies, which are eliminated when they expire, and not when you close your browser.

Our website uses the session cookies ASP.NET_SessionId and ePublisher, as well as the permanent cookies LanguageId, GAUserId and GACustomerId.

The session cookies ASP.NET_SessionId is created when you browse through our website, and its purpose is to allow the website to match your device to the corresponding session. The session cookie ePublisher is created when you authenticate to enter the private area, and allows the website to confirm that your device is properly authenticated.

The permanent cookie LanguageId is created on the first time you visit our website, and stores your choice for the language used to present the website. The permanent cookies GAUserId and GACustomerId are created if, when you authenticate to access the private area, you select ?Stay signed in?. These cookies are, therefore, optional. These cookies store an encrypted version of your authentication credentials (e-mail and password) and allow you to enter the private area I future visits without having to reenter those credentials. These cookies are immediately deleted whenever you log off before leaving the website.

We use the Google Analytics service, which uses its own set of cookies, to obtain anonymous information about the website usage. We use this information to help us improve the functioning, content and organization of our website. Because the information on the website usage is anonymous it is impossible to associate its usage to a specific user. Therefore, we cannot create website usage profiles for our users.

You can control the usage of cookies through the definitions of your browser, where you can delete them or even block their creation. But keep in mind that by blocking the creation of cookies you will prevent the website from operating normally. In particular, it will be impossible to enter the private year, since there is no way for the website to recognize that your device is authenticated. If you want to manage the cookies, you should consult the configuration and help of your browser to learn how to do so. If you want to just block the Google Analytics cookies, which are not necessary for the website to run normally, you can install a browser plugin to that effect. This plugin is available directly from Google at tools.google.com/dlpage/gaoptout.

What are your rights regarding your personal data